Returns & Exchanges Policy

At STAK Laser USA, we want you to purchase with confidence. We stand behind the quality of the products we offer and are committed to making the return and exchange process straightforward, transparent, and fair. If your order doesn't meet your expectations or arrives with an issue, our team is here to help every step of the way.

Policy Overview

We accept eligible returns within 30 days of delivery for products that are new, unused, and returned in their original packaging with all included accessories, manuals, and components. Once your returned item has been received and inspected, we will process your refund or exchange as quickly as possible.

Our goal is to resolve every request promptly while ensuring returned merchandise meets our return standards.

Return & Exchange Eligibility

To qualify for a return or exchange, products must:

• Be returned within 30 days of the delivery date.
• Be new, unused, and free from signs of installation, wear, or damage.
• Include the original packaging, accessories, manuals, and any included parts.
• Be securely packaged to prevent damage during return shipping.

Items returned in a condition that does not meet these requirements may not be eligible for a refund or exchange.

Return Window

Eligible returns must be initiated within 30 days after your order has been delivered. Requests received after this period may not qualify for return or exchange approval.

Return Shipping Responsibility

If you are returning an item because you changed your mind, ordered the incorrect product, or no longer need it, you are responsible for the return shipping costs.

For your convenience, STAK Laser USA can provide a prepaid return shipping label. The cost of the label will be deducted from your refund.

There are no restocking fees for eligible returns.

Original shipping charges paid with your order will be refunded when your return qualifies for a full refund under this policy.

How to Start a Return or Exchange

To begin a return or exchange, please contact our customer support team at support@staklaserusa.com.

Please include:

• Your order number
• Your name and contact information
• The product you wish to return or exchange
• The reason for your request
• Photos, if the item is damaged or incorrect

Once your request has been reviewed, we will provide a Return Merchandise Authorization (RMA) along with return instructions. Please do not return products without prior authorization, as this may delay processing.

Damaged or Defective Items

We carefully inspect orders before shipment, but if your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Damage must be reported within:

• 48 hours of delivery for freight (LTL) shipments.
• 15 days of delivery for UPS, FedEx, USPS, or other small parcel shipments.

Please include photographs of the product, packaging, and any visible damage to help us resolve your claim quickly.

If the issue is confirmed to be the result of shipping damage, a product defect, or an error on our part, STAK Laser USA will cover all return shipping costs and arrange for a replacement or full refund at no additional cost to you.

Cancellations

Orders may be canceled for a full refund any time before they have shipped.

Once an order has been processed and shipped, it can no longer be canceled and will instead be handled under our standard return policy.

Refund Processing Time

After your returned item has been received and inspected, approved refunds will be issued to your original payment method within 7 business days.

Depending on your financial institution, it may take additional time for the refunded amount to appear on your account.

Our Error vs. Customer-Initiated Returns

If a return is required because we shipped the wrong product, the item arrived damaged, or the product is confirmed to be defective, we will cover all associated shipping costs and provide either a replacement or a full refund, including the original shipping charges.

If the return is initiated because you ordered the incorrect item, changed your mind, or no longer need the product, you will be responsible for the return shipping costs. A prepaid return label can be provided upon request, with the shipping cost deducted from your refund.

Exchanges

If you would like to exchange an eligible item, please contact our support team to begin the process.

Customers are responsible for both the return shipping costs and the shipping costs associated with sending the replacement item unless the exchange is the result of our error or a verified product defect.

Replacement items will be shipped after the returned product has been received, inspected, and approved.

Our Commitment to You

Your satisfaction is important to us. We believe purchasing professional-grade tools should be backed by responsive service, fair policies, and clear communication. If you ever have questions about a return, exchange, or the status of your request, our customer support team is ready to assist. At STAK Laser USA, we're committed to providing an ownership experience that reflects the quality and reliability of the products we sell.